Why is my organisation receiving multiple requests from a single data subject?
Answer
There are two reasons why this might happen.
A data subject selected multiple brands belonging to your organisation
This might happen when a single organisation owns multiple brands. In that case, a user might select more than 1 brand which belongs to the same organisation. More information on this can be found in the article How does Digita obtain the data subject’s mandate?.A data subject exercised multiple request
This might happen when a data subject made a mistake in his initial request.